X5’s online hypermarket helps customers go paperless | Sustainable Development Strategy X5 Group
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X5’s online hypermarket helps customers go paperless

X5’s online hypermarket Vprok.ru has begun phasing out paper receipts in an effort to transition fully to electronic receipts.

The process is now underway in Moscow and St Petersburg, with the rest of the regions covered by the service to join the initiative by the end of the year.

Instead of accepting a paper receipt with their order delivery, customers now have the option to have an e-receipt sent by the fiscal data operator to the email or phone number they have registered with the Vprok.ru mobile app. Customers can update their contact information at any time in their personal account.

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